Kolo Customer Care

Customer Service   Our Customer Service center is open Monday through Friday from 9:00 am
to 5:00 pm EST. Our Customer Care representatives know our products, what they're made from and how they work. They can take your order, help you with shipping rates and answer your questions.

Phone: 888.636.5656
Email: click here to send an email
Mail: Kolo Retail, LLC, Lower Level, 241 Asylum Street, Hartford CT 06103

We invite you to visit the frequently asked questions section of our web site for answers to common questions.

The Kolo Guarantee   Kolo is committed to raising the standard of excellence in archival "photo-safe" products, and inspiring a passion for photo presentation and storage. We guarantee everything we make. If you are not satisfied with one of our products when you receive it, or if it does not perform to your satisfaction, please return it to the store you purchased it. If you purchased the product direct from Kolo, please return it to us directly within 30 days from the purchase date for a full refund or exchange. Damage from wear and tear will be repaired for a reasonable charge.

How to Return your item: 
1. Place the product in the original shipping box.
2. Completely fill out a return form that was included with your invoice. Be sure to include your order number and customer code number on the form.
3. Cut out and adhere to the box a preprinted return label that is located on your invoice.
4. For your own protection, insure the package for the full value of your merchandise.

Shipping  All orders ship 1-3 days from the time of purchase. Kolo does not ship on Saturdays and Sundays. At this time, Kolo ships customer orders using UPS Ground and USPS Priority services. At this time Kolo ships to United States customer only. Canadian customers, please refer to our store locator for a Kolo retailer near you.

Sales Tax   Kolo charges sales tax for orders that are shipped to Connecticut and Massachusetts. Recipients of orders from all other states are responsible to comply with local and state tax laws.