Kolo is committed to raising the standard of excellence in archival³ photo-safe² products, and inspiring a passion for photo presentation and storage. We guarantee everything we make. If you are not satisfied with one of our products when you receive it, or if it does not perform to your satisfaction, please return it to the store where you purchased it. If you purchased the product directly from Kolo, please return it to us directly for a full refund. Damage from wear and tear will be repaired for a reasonable charge at the Kolo Hospital.