Once your order is shipped you will receive an email shipping notification. If you would like to check on the status of your order, please contact a Customer Care Representative and have your order number and email address ready. 

To ensure successful delivery of order related emails from kolo.com please consider adding customerservice@topdrawershop.com as a contact. We recommend checking your email account Spam or Junk folders. If you still can't view your confirmation email, please send us an email at customerservice@topdrawershop.com for assistance.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Gift orders are shipped with a blind packing list which does not reflect price information.

Gift Cards are also available for purchase in the amounts of $25.00, $50.00, $100.00 and $250.00. You will receive your Gift Card by email once your order is placed. When purchasing as a gift, enter the recipient’s email address in the section marked, “Customer Information.”If you like to give the Gift Cards to the recipient at a later date, you may enter your email instead into this box and then print or forward the Gift Card. To purchase a Kolo Gift Card, please visit our Gift Card page. Please note: Kolo Gift Cards are redeemable online only. 

All Kolo products are archival, acid- and lignin-free, and meet or exceed all standards set forth by the United States Library of Congress.

The Newport and Hudson are all dry-mount albums. In addition, the Noci album comes with removable photo sleeves that slide off, allowing it to be used as a dry-mount album as well.

Our products are made in the following countries: The United States, China, Thailand, Indonesia, Germany, Denmark, Italy, Holland and the Czech Republic. We control the product development and production process by designing and engineering our raw materials, and choose where to make products throughout the world to capitalize on the unique strengths of each country of production and more specifically, the company producing each component.

We carefully monitor quality control and working conditions around the world, ensuring that our suppliers share our values in workers’ well-being and the environment. Each product is labeled with its country of origin; however, the country of origin sometimes makes only for the final place of assembly, incorporating many raw materials and parts from around the world. By law, we are required to provide the name of the final country of assembly

Your Kolo order will deliver within 7-10 business days via standard shipping. One- and two-day services are also available. Orders are not currently processed on Saturday or Sunday.

We wish to provide efficient and reliable service. Our order processing system is currently automated, which means that we are not able to halt an order for changes once it has been submitted by you.

We wish to provide efficient and reliable service. Our order processing system is currently automated, which means that we are not able to halt an order for changes once it has been submitted by you.

As the leading luxury brand of photo presentation products, Kolo albums are timeless, beautifully designed, and manufactured with the highest quality craftsmanship. Whether it is for your employees, customers, clients, or to assist in the promotion of your products and services, a Kolo gift is valued and treasured.

Kolo offers discounts for purchases in bulk of a single item over $1,000 retail value. For information regarding Business to Business/Corporate pricing, please contact a Business Account Specialist at 1-800-833-5979 between M-F 9:00 am – 5:00 pm EST, or via email.